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Pandemic Update – Message to Policyholders


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To  Our Valued Policyholders

West Wawanosh Mutual is working diligently to better understand and respond to the unusual circumstances you may be facing during these troubling and unprecedented times. Please know, we’re listening and striving to make the most informed decisions during this complex and evolving situation.

Our commitment to you, our Policyholders, is to ensure we continue to provide our essential services in a flexible and responsive way.

We fully support the national directive to reduce the risk of spreading COVID-19, but we know that this has created uncertainty for our customers and communities. Please see below for details about how we will continue to serve our policyholders and partners going forward.

Our Building

Our building remains closed, but we remain fully operational. Our staff is equipped to work from home with full capability and capacity. Although, we will use digital means wherever possible, we remain safely able to process mail, issue cheques and print policies.

Non-Sufficient Funds (NSF)

We will be temporarily waiving NSF fees until further notice.

Payment Options

We will continue to work with our Brokers/Agents in an effort to find alternate arrangements for policyholders with financial circumstances impacted by COVID‐19 and who are experiencing difficulties with payment of premium. Please contact your Broker/Agent to discuss some options.

Reduction in Auto Premium

Policyholders have the option to endorse their policy to recognize any change of use of their vehicle to reduce their premium amount (e.g. class of use, shortening commute distance, taking road coverage off vehicles).  Please contact your Broker/Agent to discuss any changes.

Please note:  when social distancing measures are lifted and policyholders are able to go back to their normal patterns, these changes will need to be modified back to their previous state.

Claims

We have full confidence in our vendor partners and our dedicated staff to ensure ongoing service delivery at a time when home visits and onsite physical inspections will be limited. We will be flexible with policyholders who are experiencing difficulties with filing documentation and any other matters of procedure which could be compromised due to social distancing requirements.

West Wawanosh Mutual is continually reassessing and adapting our procedures to adhere to the latest expert recommendations. Thank you for your kind understanding as we navigate this. As always, we’re proud to be working together towards a stronger future.

Sincerely,

Cathie Simpson, B.A., FCIP

President/CEO


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